FAQs
Quick answers
Do you want to quickly find out what you want to know? Please continue to look down, there will be answers you want to know!
Q: Where will you ship from?
A: We will deliver the goods from the US warehouse. Generally, we will ship your package within 1-2 working days, and the package will arrive at your address within 4-10 working days.
Q: Which payment method do you support?
A:We now only accept a payment methods:
Please try to pay with PayPal.
Q:How do I track my package?
A: You can track your package via Customer Service E-mail: support@vigbodysports.com. our customer service staff will check for you, so you need to provide the purchase order number
Q:How do I cancel my order?
A: We can only cancel orders that have not been shipped. You can contact us via email to cancel. After the order is cancelled, we will refund you within 1 hour, thank you
Q: What is 12 month warranty for this indoor exercise bike?
A:Our exercise bike has 12 months warranty. If any problem with this indoor exercise bike or service after ordering, please feel free to contact us via Customer Service E-mail: support@vigbodysports.com . We'll reply within 24 hours Mon.-Fri., and assist you to resolve the issue you have experienced in time, such as installation guide, shipping free replacement parts, assisting you to return, etc.
Q:Is there an online manual?
A:It comes with an instruction manual. The seat and handles do adjust in height. It has predrilled holes for height placement.
You can also contact our online customer service staff by email, they will provide you with an online manual, thank you
Q: What's your return and exchange on your site?
A:We offer a 30 days return policy
Please do not attempt to return your product without contacting us first.You can email us at support@vigbodysports.com. And receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number and reason for the return request.
Q: Where can I see the warranty?
A: 30 days money back or exchange guarantee, 12 months warranty with professional customer service team to provide friendly and fast support.
Q: Is my information is securing using this site?
A:Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.
Q: What's your shipping and delivery ?
A: We offer free home delivery to multiple locations in the United States.
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1-2 business days upon confirmation of payment from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received. In general, it may take several working days for delivery, depending on the different delivery methods (4-10 Business Days).
Q:What if my address is wrong? Or I want to change the address
A:If your address is not available, we will send you an email or call you. You can contact our customer service staff to request a change of address. We will make every effort to complete your request, thank you.
More Information
Email: support@vigbodysports.com
Address：No.60, Qianfu Street, Hengshan Industrial Zone, Yuqian Town, Lin'an District, Hangzhou，Zhejiang Province, China.
